Events
DECEMBER
Friday December 12, 8:30-4:30
Upper Canada College, Forest Hill Road at Frybrook Road, Toronto
Sunday December 14, 11-5
Evergreen Brickwork, The Kilns
Sunday December 21, 11-5
Evergreen Brickwork, The Kilns
HAPPY HOLIDAYS!!!
MADE IN CANADA
Intentional Design
Versatile wardrobe pieces that are comfortable, stylish and flattering.
Made with Care
Established in 2021 by Diana K Fraser Made in Canada from natural fabrics.
Supporting Local
Based in Toronto, manufactured locally. Supporting and fostering local technical talent.
At the heart of every product is a drive to create quality pieces with style and wearability. Each item enhances your wardrobe and sparks joy.
Frequently asked questions
What is the return policy?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I've entered the incorrect address, what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at diana@rueneau.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
Where do you ship
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How much does shipping cost?
Shipping is free for local orders in Toronto. A flat fee of $10 for shipping everywhere else in Canada.
When will I get my order?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at diana@rueneau.com.
Where are your products manufactured?
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How should I care for my clothes?
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Do you have physical stores or showrooms?
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I have another question, can you help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to diana@rueneau.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
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